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CMS Software Applications are covered by a one year Maintenance Agreement. This agreement covers unlimited telephone technical support and software maintenance releases for a period of one year. After the first year, Maintenance Agreements are available as an option for a small annual fee. Without a current Maintenance Agreement, technical support is available on a per incident basis, and is billed by the minute. As long as you have a current Maintenance Agreement you are entitled to free updates to your software. These updates are available by Internet Download using a link inside the software. If your Maintenance Agreement expires, the Automatic Update feature will cease to function until the Maintenance Agreement is renewed. You may find the answers to many common issues by using the CMS "Knowledge Base" On-line Support System. CMS Support Request Form. Our Support Request Form can be used to send us our Tech Support team a request for support. Your request will be handled in the order received during regular business hours. You may receive an e-mail, fax or return phone call, so be sure to provide all requested information in the form. To e-mail CMS Support click on the link in this line. Please include a full description of your problem, and a copy of any error message you received. Register your software on-line by clicking HERE. Tech support is available between the hours of 8:00 a..m. and 4:30 p.m. Mountain Time at the contact points shown below. If you prefer to fax an error message to us with an explanation of what you were doing when you received the error, our fax number is shown below..
© Copyright 2008 by CMS, Inc. All rights reserved. |
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